[Snort-users] Problem: Win32 v2.4.3 does not start as a Service

Rich Adamson radamson at ...2127...
Tue Dec 27 07:25:02 EST 2005

Keep in mind the issue is that snort isn't starting at system bootup time,
so there isn't any desktop to interact with. It starts just fine "after"
the system is fully up. 

There likely is a 'dependency' issue or an XP service control manager issue, 
but its not obvious from the event log, etc. Changing from dhcp to a static 
IP made no difference either.

The event log messages (as originally stated) seem to imply the service
control manager is waiting on snort for some sort of communications
(indicating a successful start) that isn't happening.

Any other thoughts?


> Rich,
> Go into services and allow Snort to interact with the desktop and it should
> display the error:
> 1) Go into the Services applet
> 2) Double left-click on the snort entry
> 3) Left-click the 'Logon' tab
> 4) Under 'Local system account' make sure that 'Allow service to interact
> with desktop' is checked
> 5) Left-click the 'Apply' button
> 6) Left-click the 'General' tab
> 7) Under 'Service Status' left-click the 'Start' button
> Snort will start in a console and should display any problems with the
> startup procedure.
> Note: Make sure to reverse the above procedure so Snort does NOT interact
> with the desktop under normal startup conditions.
> Kindest regards,
> Michael...
> WINSNORT.com Management Team Member
> --
> Pick up your FREE Windows or UNIX Snort installation guides
> mailto:support at ...9077...
> Website: http://www.winsnort.com
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> -----Original Message-----
> From: snort-users-admin at lists.sourceforge.net
> [mailto:snort-users-admin at lists.sourceforge.net] On Behalf Of Rich Adamson
> Sent: Monday, December 26, 2005 7:08 AM
> To: Snort Developers Postings; Snort Users Postings
> Subject: [Snort-users] Problem: Win32 v2.4.3 does not start as a Service
> Could not find any reference on the snort.org site relative to reporting
> a problem, so posting to both the -users and -devel lists.
> Implementation: Snort v2.4.3 on Win XP (all versions) with WinPcap v3.1
> Experience Level: 
> Been around snort since v1.8 days and have had it running just fine as 
> a Service on most Win32 O/S's. I do not have an application development 
> system (or development experience) to diagnose the problem.
> Issue: 
> Snort will not start as a Service (for example after a reboot), however 
> it runs just fine if started manually. Happens on multiple XP systems and 
> has been observed by others (see forums) as well. Viewing the Services 
> list indicates the snort service is properly configured to start 
> "automatically" and log on using the Local System account.
> Indicators: 
> Four event log entries are created following a system reboot.
> 1. Security Log: Event 592 & 593 (process tracking) are created for snort.
> 2. System Log: two events generated including:
>    Event 7000: "The Snort service failed to start due to the following
>    error: The service did not respond to the start or control request in
>    a timely manner."
>    Event 7009: "Timeout (30,000 milliseconds) waiting for the Snort service
>    to connect."
> I am not at all sure whether this is an issue with Snort service code or
> some form of new requirement in Win XP service startup code. Several systems
> seem to be restarting correctly on Win 2k Pro and Win 2k Server, however
> these systems are also running pre-v2.4.3 snort code and cannot be upgrade
> at this time.
> Consistency: 
> Snort v2.4.3 on any Win XP system will "always" fail to start following a 
> reboot. A manual start via the Services control panel will "always" be 
> successful, and, a "net start snort" from the command line will always be 
> successful. All other services on these systems start normally.
> References: 
> Microsoft's site suggests: "Within a specified time period after a new 
> service starts, it notifies Service Control Manager (SCM) that it is ready 
> to connect. In this case, the service did not notify SCM within the time 
> period." (Thus generating event 7009.)
> Other Observations:
> 1. Typical Win32 system has 512 meg ram with WinPcap v3.1
> 2. After manually starting the snort service, task manager indicates
>    over 150 meg of available memory.
> 3. After manually starting the snort service, all alerts and log entries
>    occur properly.
> 4. The snort service was installed following the examples displayed when
>    executing "snort -?" from the command line.
> 5. Executing "snort /service /show" indicates the service was properly
>    installed with all appropriate startup parameters.
> Best Guess:
> The two events in the security log suggest the snort service was actually
> starting, however the events in the system log indicate a timeout. Since
> the "process events" (security log) do occur, presumably snort is starting
> and suppose to pass a message or call the services control manager (or maybe
> return some value) indicating to the services control manager that it has 
> started. It would appear this second step is not occurring.
> Some possibility exists the snort code is using the name "snortsvc" in
> some code and "snort" in other services code. Executing "sc query snortsvc"
> from a command line indicates:
>   State: 1 stopped
>            (not-stoppable, not_pausable, ignores_shutdown)
> with no other hints. The above _might_ be related to not registering the
> snort service properly, differences in service names, incorrect parameters,
> etc. Not sure.
> If I can provide any other information regarding the problem/symptom,
> please contact me.
> If there is a better location to report this problem, please let me know.
> Rich Adamson
> radamson at ...2127...
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