[Snort-users] best way to answer....
erek at ...577...
Tue Jan 15 00:35:05 EST 2002
On Tue, 15 Jan 2002, Abe L. Getchell wrote:
> Hi Neil,
[...very, very, good points snipped...]
Abe is right on the money. And as he said "Management wants to have someone
to point a finger at." That is _oh_ so true.... That will be the biggest
thing thrown in your face in regards to open source software.
As an exercise to the readers: Try to log a call with MS tech support as an
single user from a company who doesn't know about the site license. Go on--I
> Oh, commercial Snort support aside, I find that the "yahoo's" on this
> mailinglist know more about the product they're "supporting" than 99% of
> the people I talk to on high-dollar support lines do about the products
> they're _paid_ to support! Whenever I've had a question about or a
> problem with Snort, it's been answered quickly and accurately by one of
> the regulars on this, or the development, mailinglist. Thanks guys!
As a card carrying "yahoo", I'll second Abe's statement. :) About the only
time questions don't ever get off the ground here are ones like "Help, I need
to make snort work. How?" Or something as equally inane. This isn't a flame
biased list--Try OpenBSD-MISC for that! ;-) It is a list that expects you to
do _some_ homework. Read the man page, read the USAGE and FAQ files (Posted
here weekly!! Thanks Brian!). Grab a copy of the .PDF manual and _print_ it.
Put it in a binder and write in/on it. And if you've got a great tidbit of
info, _SHARE_ with the group! Trust me when I say you'll be suprised with the
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