Ralf.Hildebrandt at ...3909...
Tue Nov 13 23:06:01 EST 2001
On Tue, Nov 13, 2001 at 09:31:14PM -0500, olliecat wrote:
> In my experience, the overwhelming reason for disqualifying open source
> software has been the lack of a support contract. If you can't pay to
> get somebody on the phone 24x7 then its not a professional grade piece
> of software. That is changing, slowly however.
> Typically, before it ever gets to the support question, the software has
> already been given the once over by a technician comfortable with the
> technology it represents, and its evaluation.
A paradigm shift. With so called professional products, you have to believe
the documentation. Since you will not be integrated into the development
process (even as a watcher or commentator), you cannot know HOW exactly a
certain functionality is implemented.
This will cause misunderstanding or even failures.
The same thing won't happen with a "technician comfortable with the
technology it represents".
Ralf Hildebrandt Tel. +49 (0)30-450 570-155
Fax. +49 (0)30-450 570-916
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